Call from a phone

Making calls Access numbers Calling tips
Call features Country codes User guides
Rates   Blocked Countries Help

Making calls

Making prepaid calls

To make a prepaid toll-free or economy call:

  1. Using any touch tone phone, dial the access number for the country you are calling from, then follow the voice prompts.
  2. Enter your ekit account number, then press #.
  3. Enter your PIN, then press #.
  4. When prompted enter the country code (e.g. 1 for US), area code (without the leading 0) and phone number of the person you wish to call, then press # to be connected.

Do not dial the International Direct Dialing (IDD) prefix before the country code (e.g. do not dial 011 before the country code when calling from or to the US)

To make a callback call:

  1. Using any touch tone phone, dial the International Direct Dialing (IDD) prefix for the country you are in followed by 44-207-984-2142
    * International call charges apply.
  2. When prompted, enter the country code, area code (without the leading 0) and phone number you wish to be called back on, then press # and hang up.
  3. After 20 seconds, your phone will call back. Answer the phone as normal.
    * You will be connected to the ekit phone service.
  4. When prompted, enter your ekit account number and PIN.
  5. Enter the country code (e.g. 1 for US), area code (without the leading 0) and phone number of the person you wish to call, then press # to be connected.
Tips:
To use Callback from a hotel that uses a switchboard, ask the Hotel Operator to transfer the Callback call to your room. Refer to the Calling tips or print a Country User Guide.

Our alternative Callback Access number does not incur international call charges, but works from fewer phones. To make a callback call using our Alternate Callback access number:

  1. Using any touch tone phone, dial the International Direct Dialing (IDD) prefix for the country you are in followed by 44-207-984-2141
    * You will not be charged for this international call because it is never actually answered.
  2. Hang up after you hear the first ring.
    * If you hear a service announcement such as "This service is not available" or a busy signal try calling from a different phone.
  3. After 20 seconds, your phone will call back. Answer the phone as normal.
    * You will be connected to the ekit phone service.
    * If your phone does not ring back, try calling from a different phone or use our main Callback Access number (44-207-984-2142) for the country you are calling from
  4. When prompted, enter your ekit account number and PIN.
  5. Enter the country code (e.g. 1 for US), area code (without the leading 0) and phone number of the person you wish to call, then press # to be connected.

See the online FAQs for more information

-->

Making collect calls

Don't have a credit card? ekit's Collect call (Reverse charge call service) is an easy and convenient way to phone home.

Call family and friends in the United States, Canada, United Kingdom*, Germany or Japan, even if you don't have any credit on your phonecard account.

To speak to a Collect call operator:

  1. Dial the access number for the country you are in.
  2. Enter 75333# when prompted for your account number.

The Collect call service requires the recipient of the call to accept call charges. Speak to a Collect call Operator for information regarding collect call rates.
* Collect calls to the United Kingdom can only be made from the United States and Canada at this time.
The Collect call service is brought to you by BBG.